Are We Ready for "Zero-Touch" Insurance?

The study conducted by ZHAW in collaboration with Zühlke and Synpulse explores the acceptance and implementation of "Zero-Touch" insurance in mobility and housing sectors. According to the findings, while customers desire seamless insurance experiences, the industry is hesitating, as revealed by both customer surveys and insurer perspectives.

What is "Zero-Touch"?

"Zero-Touch" integrates embedded insurance directly within the product purchase process, utilizing parametric models to automatically and data-driven manage claims.

Form Your Own Opinion at the Upcoming Insurance Circle.

Participants will witness an exclusive presentation of the study's results and engage in discussions with a panel of industry experts regarding the pros and cons of "Zero-Touch" solutions.

Discussion Topics:

• Where do customers expect interaction with their insurance, and why?
• What type of customers is particularly receptive to "Zero-Touch"?
• Where does the industry see opportunities and obstacles?
• What role do digitalization and AI play in the transition to "Zero Touch"?
  

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