Course Overview :
Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery Format: Classroom (Food and Beverages included)
Course Description:
This workshop focuses on the essential skills needed to effectively manage workplace conflict and improve communication. Conflicts in collaborative environments are unavoidable but can be positively managed to prevent negative repercussions on team dynamics and organizational morale. The one-day training session on Conflict Management and Communication Skills provides participants with advanced strategies and practical tools to navigate conflicts constructively. It is designed to prepare professionals to face conflicts head-on and emerge as effective leaders and team members.
Learning Objectives:
- Understand personal conflict management styles through self-assessment.
- Engage in role-playing exercises to practice new skills.
- Explore best practices for effective conflict management.
- Gain mediation skills for resolving disputes.
- Learn validated communication frameworks for high-pressure situations.
- Implement learned strategies in the workplace with practical job aids.
How Participants Will Benefit:
- Establish trust and enhance credibility among team members.
- Transform conflict into discussions that strengthen work relationships.
- Build confidence to approach difficult conversations with composure.
- Proactively handle challenging situations.
- Increase overall conflict management effectiveness.
- Experience significant growth in personal performance.
Agenda:
- Understanding the nature of workplace conflicts
- Human behavior and its impact on conflicts
- Recognizing different personality types
- Exploring conflict management styles
- Developing conflict management strategies
- Resolving workplace conflicts
- Creating conflict resolution agreements
- Strategies for dealing with difficult individuals
- Managing relationships and reputations
Prerequisites: None
Course Materials: Participants will receive a comprehensive course manual including presentation slides and reference materials.
Technical Requirements:
For eBooks:
- Internet access for downloading the eBook
- Device such as a laptop, tablet, or smartphone (excluding Kindle)
- Adobe DRM-compatible software to view eBooks
- Instructions for downloading and activating ebooks
Target Audience:
This course is ideal for anyone keen on mastering conflict management skills.
Certification:
All participants will receive a course completion certificate upon successful completion.
Advantages of the Conflict Management Course for Teams:
- Improved Team Relations: Enhanced skills in conflict management create a more harmonious work environment.
- Boosted Productivity: Efficiently handling conflicts minimizes downtime and focuses energy on productive tasks.
- Effective Decision Making: Open discussions foster diverse perspectives and informed decision-making.
- Increased Morale: Proactively addressing disputes boosts team spirit and reduces stress.
- Stronger Professional Relationships: Fostering constructive conflict management cultivates trust within teams.
- Leadership Growth: Managers enhance their ability to navigate challenges and mentor their teams effectively.
- Enhanced Client Interactions: Improved team dynamics positively influence customer relationships.
- Creativity Encouragement: A healthy, supportive environment promotes innovative thinking.
- Resilience Development: Teams adept at conflict management demonstrate greater adaptability and strength during challenges.
- Reduced Employee Turnover: A positive atmosphere retains motivated employees, cutting costs associated with turnover.
For inquiries about hosting an on-site training session, please contact us at corporate@mangates.com
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