Course Summary:
Certificate: Certificate of Completion | Language: English
Duration: 1 Day | Credits: 8 PDUs
Format: Classroom (Includes Food and Beverages)
Description:
This one-day workshop focuses on enhancing conflict management and communication skills, essential for any workspace. Participants will learn how to handle disagreements and differing opinions efficiently, which can prevent negative impacts on team morale and productivity. By acquiring advanced tools and frameworks, attendees are encouraged to manage conflicts constructively, promoting healthier workplace relationships.
Learning Objectives:
- Understand personal conflict management styles through self-assessment.
- Practice new skills in a supportive and safe environment.
- Explore effective strategies and best practices for resolving conflicts.
- Learn mediation techniques to facilitate resolution.
- Enhance communication skills using validated frameworks.
- Apply the learned strategies in professional settings with practical resources.
Benefits:
- Establishing trust and credibility within teams.
- Transforming conflicts into constructive discussions.
- Building confidence to handle challenging conversations.
- Proactively managing difficult situations.
- Improving overall conflict management effectiveness.
- Enhancing personal and team performance.
Agenda:
- Understanding the dynamics of workplace conflicts
- Insights into human behavior and personality types
- Exploring various conflict management styles
- Developing conflict resolution strategies
- Creating agreements for conflict management
- Dealing with challenging individuals
- Managing relationships and reputation
Course Materials: Participants will receive a comprehensive manual with presentation slides and reference content.
Target Audience: Suitable for those looking to improve their conflict management abilities, including team members, managers, and leaders.
Certification: A certificate of completion will be awarded at the end of the workshop.
Team Benefits:
- Enhanced Dynamics: Improved communication leads to a more productive team atmosphere.
- Boosted Productivity: Efficient conflict resolution allows for dedicated time on essential tasks.
- Better Decision-Making: Encouraged open dialogue results in well-informed team decisions.
- Increased Morale: Constructive conflict management elevates workplace satisfaction.
- Strengthened Relationships: Building trust through effective conflict resolution fosters collaboration.
- Leadership Growth: Leaders develop skills necessary for conflict navigation and team mentorship.
- Improved Customer Interactions: Better team dynamics enhance the quality of client relations.
- Innovation: A supportive environment stimulates creativity and the sharing of ideas.
- Resilience: Teams learn adaptability in the face of challenges.
- Reduced Turnover: A positive workplace leads to higher employee retention.