Tekoäly asiakaskokemuksen kehittämisessä - käytännön sovellutuksia
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WHAT SHOULD CUSTOMER EXPERIENCE PROFESSIONALS KNOW ABOUT ARTIFICIAL INTELLIGENCE NOW?
A new era is beginning where everyone has the opportunity to leverage their AI agents in managing and enhancing their digital lives—be it consumers, business clients, or the organizations serving them.
The upcoming live session will explore the fresh possibilities that AI brings to various facets of customer experience. This gathering provides an excellent opportunity to learn, network, and gain insights into how AI is currently transforming the customer experience landscape. Attendees will discover how AI enables personalization of customer experiences and assists organizations in responding to changing demands.
The CXPA Finland AI event is scheduled for December 17 at the headquarters of Enreach in Helsinki, in collaboration with Enreach, Shirute, Digiole, and Prifina.
Presentations will not be recorded – these latest perspectives and insights in the field will only be available to those attending in person. This is a unique chance to gain a competitive edge in merging AI with customer experience!
The session will provide an up-to-date introduction to the role of AI in customer experience. Topics will include the meaning of Agentic AI and how its various forms, like machine clients and digital assistants, transform the interaction between customers and organizations. Case studies from call center environments will illustrate how AI can support customer service agents in their daily tasks. The event will showcase how AI contributes to creating smoother service pathways and more efficient customer support. Innovations such as talking products and digital twins will be highlighted, illustrating their role in enriching customer experience and delivering new value to clients and organizations alike.
Speakers and topics:
* Henna Rundgrén, Head of Marketing, People and Culture, Enreach will open the event and guide the discussion on customer experience and the possibilities of AI alongside Sirte Pihlaja.
* Sirte Pihlaja, Executive Director, CXPA Finland & CEO, Shirute will discuss the role of AI in the context of machine clients and digital assistants during her presentation.
* Jenni Jokiperä, Director, Customer Experience, Enreach will share practical examples of AI applications in call center environments and customer service solutions.
* Matias Nurmi, Co-founder & Product Lead, Digiole will talk about AI-driven talking products and their potential for improving customer experience.
* Valto Loikkanen, Co-founder & CXO, Prifina & Senior Advisor, Digiole will introduce Personal AI and the role of digital twins in modern customer experiences.
After the presentations, there will be a workshop where participants can create their own content-driven digital twin with the guidance of Valto Loikkanen and other facilitators, so they should remember to bring their laptops. There will also be time allocated for informal discussions during networking immediately after the workshop.
Participants are encouraged to share their questions or topics they want to learn more about. The organizers are also receptive to hearing which subjects participants are focusing on currently and would like to explore in future sessions. Send your insights and wishes through our open feedback channel prior to the event: http://fbly.io/cxpafi. Efforts will be made to address as many questions from participants as possible during the talks and workshop.
The chairperson duties will be led by the CEO of Shirute and Executive Director of CXPA Finland Sirte Pihlaja.
Glögi, refreshments, and light snacks will be served during the session.
It is recommended to arrive by public transport, as there are good transport connections. Participants will receive detailed instructions on how to reach the venue closer to the date. The schedule and program can be found on our event page.
This free session is aimed at all professionals interested in developing customer experience, leveraging AI, and applying innovations. Join to network, share insights, and create a digital twin that adds a new dimension to both personal and organizational activities.
Don’t miss this unique opportunity to hear the latest perspectives and learn how AI can help succeed in the realm of customer experience. Secure your spot in this one-of-a-kind gathering and register immediately! Due to the timely nature of the topic, the session may fill up quickly, and spots are allocated on a first-come, first-served basis. The organizers reserve the right to select final participants if necessary.
Welcome to join in building the future of customer experience!
Best regards, CXPA Finland team
Please note that your registration is binding. If you cannot attend, make sure to cancel your registration promptly, as there is often a long waiting list for our sessions. This way, everyone interested can participate! If a registration is not canceled in a timely manner and no one from your organization can take your place, we request a donation of €50 to charity for the unclaimed spots.
For this event, we hope that the donations are directed to UNICEF for the benefit of Ukrainian children and families. You can make a donation via online banking, credit card, or MobilePay.
You can also donate through MobilePay to number 33742. Alternatively, you can send a text message with the word UKRAINA to number 16110 (cost of the message is 20 euros). Corporate donations for the benefit of Ukrainian children are also possible, including bank transfers.
SCHEDULE AND PROGRAM
14.00-14.30
Registration, networking, and light refreshments
14.30-14.50
Welcome to the CXPA Finland session
Henna Rundgren, Head of Marketing, People and Culture, Enreach
Sirte Pihlaja, Head of Team, CXPA Finland & CEO, Shirute
14.50-15.00
Introduction to the Era of Intelligent Agents
Sirte Pihlaja, Head of Team, CXPA Finland & CEO, Shirute
Valto Loikkanen, Co-founder & CXO, Prifina & Senior Advisor, Digiole
15.00-15.20
Encounters with AI – Digital Assistants in the Customer Role
Sirte Pihlaja, CEO, Shirute
15.20-15.40
AI in Customer Service: Examples of the Integration of Voice and AI
Jenni Jokiperä, Director, Customer Experience, Enreach
15.40-16.00
Talking Products – Products that Understand Your Customers' Needs and Speak for Themselves
Matias Nurmi, Co-Founder & Product Lead, Digiole Oy
16.00-16.30
Break and Glögi Service
16.30-16.50
Personal AI Twin – More Every Day
Valto Loikkanen, Co-founder & CXO, Prifina
16.50-17.00
Brief Introduction to Workshop Activities & Transition to Multipurpose Room
Valto Loikkanen, Co-founder & CXO, Prifina & Facilitators
17.00-17.55
Hands-on: Build Your Own Digital Twin
17.55-18.00
Closing Summary
18.00-18.30
Networking and Refreshments
Approx. 18.30
Session Ends
PARTNERS
Thanks to our partners for their collaboration!
Enreach
Shirute
Digiole
Prifina
Feedbackly
Puheet.com
When
Where
Entrance
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